Zappos: The Real Deal




Maura Sullivan, Manager of Customer Loyalty at Zappos, sits down to speak with CMIQ at the 11th Annual Call Center Week in Las Vegas. Sullivan touches on certain aspects that have made Zappos a success, such as concentrating on culture, VOC and staff self-evalutations.

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Maura Sullivan, Manager of Customer Loyalty at Zappos, sits down to speak with CMIQ at the 11th Annual Call Center Week in Las Vegas. Sullivan touches on certain aspects that have made Zappos a success, such as concentrating on culture, VOC and staff self-evalutations.
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