Meet Our CCW Speakers

CCW 2027 Early Confirmed Expert Speaker Line-Up

Alastair Glass
Alastair Glass
Crew Lead - Contact Centre Technology and Transformation
Commonwealth Bank
Commonwealth Bank
Leon Liveris
Leon Liveris
Head of Customer Operations (Contact Centre & Claims)
Compasscorp
Adam Nettheim
Adam Nettheim
Chief Customer Officer
Commonwealth Superannuation Corporation
Commonwealth Superannuation Corporation
Matthew Wormald
Matthew Wormald
Chief Superintendent, Commander Operational Communications
Fire and Rescue NSW
Fire and Rescue NSW
Michelle Wicky
Michelle Wicky
Chief Customer Officer
Ausmed
Ausmed
Alicia George
Alicia George
Head of Customer Care ANZ
Lifehealthcare
Lifehealthcare
Matt Murdoch
Matt Murdoch
Chief Customer Officer
Passport Card
Passport Card
Brooke McKenzie
Brooke McKenzie
Head of Service Centre
NTI - National Transport Insurance
NTI - National Transport Insurance
Gabrijela Juel
Gabrijela Juel
General Manager - Domain Workflow Solutions
Domain
Domain
Kevin Watts
Kevin Watts
General Manager: Health Concierge
Australian unity
Australian unity
Syed Ahmed
Syed Ahmed
Head of Customer Operations - Contact Centres
P&N Bank
P&N Bank
Christopher Douglas
Christopher Douglas
Regional Director - Member Services
Accor
Accor
Casie Michael
Casie Michael
Member Support, Service & Solutions Head
Bank First Corp
Bank First Corp
Sue Coe
Sue Coe
Head of Operations
Red Health
Red Health
Matt Penman
Matt Penman
Executive Leader - Contact Centre Operations
Residential Tenancies Authority
Joseph Linnestad
Joseph Linnestad
Head of Service Delivery
CPA Australia
CPA Australia
Kate Dalton
Kate Dalton
Chief Customer Officer
Compass Education
Compass Education
Ben Coughlin
Ben Coughlin
Executive Leader Customer Care, Recovery and Disruption
Qantas
Qantas
Muneeb Ekhlaque
Muneeb Ekhlaque
Head of Customer Service
Samsung
Samsung
Renee Moore
Renee Moore
Head of Customer Service
Bega Group
Bega Group
Kanika Puri
Kanika Puri
Chief Operating Officer
Fast Cover
Fast Cover

In Partnership With:

CCW Digital

QUESTIONS?

Email: enquire@iqpc.com.au

Iqpc Icon

©2026 IQPC. All rights reserved.