Pivoting our Contact Centre Strategy
During Times of Disruption to Remain
CX Champions Shaping the Business
Colin Crowley is helping Freshly really
set the scene when it comes to home
food deliveries and subscription
services. Watch him rewind back to
January 2020 and discuss his CX and
Contact Centre journey and how he
held the business together!
Tuesday, February 23rd, 2021
Let’s rewind back to January 2020. If you had the gift of hindsight, what would you have done differently? Our virtual panel of contact centre heroes will open CCW Disrupt by discussing their 2020 journey, their challenges and the impact this caused for their organisation. Learn what they would have done differently had they been prepared for the same level of disruption COVID-19 caused, and why a strong CX continuity plan will be the bread and butter that holds businesses together!
Panelists: