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At Qualtrics’ annual X4 event this past week, this message was clear. CEO Zig Serafin centered his opening remarks on the idea that business is about understanding people. When thinking about the next...
In collaboration with Genesys, CCW Digital will share new tips for agent engagement amid AI development. By curating a strategic path forward for agents and giving agents a deeper
Amid the AI transformation, gain the practical insights needed to harness this exciting new technology -- and propel your contact center into the future.
AI technology enables you to gain comprehensive insight into your customer conversations. From there, you can make unprecedented improvements to your CX and EX.
In March, seven of the largest U.S. legal mobile gaming companies made this a reality by launching an independent trade association to promote a new industry-wide best practices charter. Here we cover...
Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
Nvidia, a world leader in artificial intelligence computing, kicked off its developer conference last month to announce new platforms, partnerships and AI-developments in 2024. Here we share how 2 lea...
AI plays a crucial role in driving innovation in customer experience (CX), acting as a catalyst for companies’ operational consistency and excellence. By harnessing these capabilities...
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As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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