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Events

CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, actionable case studies, interactive discussions and unparalleled networking.

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Customer Management Practice

January 1 - December 1, 2030

Customer Contact Week Philippines 2026

Hilton Manila, Philippines
March 10 - 13, 2026

Customer Contact Week Australia and New Zealand

Royal Randwick Racecourse, Sydney, Australia
18-19 March 2026

GOVCC - Government Contact Centre Summit

Sydney, Australia
18 - 19 March 2026

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As the world's largest customer service online research hub, CCW Digital provides 185,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.