The Future of Customer Video Calls

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights click here. By clicking the "Download button" you agree to the terms of our Privacy Policy.

Video is a rich communication media and companies put emphasis into creating a personal touch in real time by encouraging agents to bring in their own personality while engaging customers. In such a channel, ensuring quality and monitoring interaction content is critical to guarantee the high quality service video interactions are expected to deliver.

Download this insightful paper that reviews video conversations in the contact center and how NICE video recording solution, addresses current challenges.

The paper reviews:

  • Key industry challenges
  • Considerations for recording
  • Costs of not recording and non-Compliance
  • Technology and solution spotlight