Announcing the 3rd Social Media for Customer Management Summit – Register Now (Totally Free)!

Last spring, Call Center IQ completely changed the online learning game by introducing the Social Media for Customer Management Summit, a free, totally-online event featuring high-level speakers from companies like McDonald’s, Southwest Airlines and Novell.

We took user feedback and fine-tuned our program for a second, record-setting event that summer. And now, thanks to ongoing, immense demand, we are bringing the Social Media for Customer Management Summit back for a third time.

Still free, and still high-level, this event sets a new standard on the value and convenience scale by introducing our most actionable discussions of all-time—and condensing it all into a SINGLE DAY. Best of all, it is still free!

As 2011 becomes a distant memory, make events that focused on "social 101" topics like why to monitor Twitter and whether or not to start a blog a thing of the past. The 3^rdSocial Media Summit moves beyond the "should we go social or not debate" and recognizes the clear reality: you should.

And now that investment into a social CRM strategy is inevitable, how do you put an end to the disappointment and lack of ROI that has plagued so many organizations? How do you transform your customer management function—and the business at large—togive customers what they really want and create the competitive advantage you really need?

We’ll look at the metrics through which "social ROI" should properly be assessed. We’ll reveal how successful organizations have transformed their contact centers to maximize the reality of social media, creating true multi-channel centers that deliver elite experience at every touch point. We’ll show how to drive the business change needed to capitalize on "social support," providing a case study from Autodesk that lays it all out.

And, we’ll take your questions and comments—live—regardless of whether you are a social media advocate or opponent.

Due to capacity issues, we WILL reach our maximum in just a few weeks. Last year’s event was heavily—promoted by outside media outlets like the CRM Xchange, and before we let groups like that offer registration to their members, we want to let our loyal Call Center IQ readers beat the rush.

Register for the free Social Media for Customer Management Summit by clicking here!