Apple
Apple Is Letting Customers Fix Their Own Macbooks Starting This Week. Are Users Ready?
August 24 by Wandy Felicita OrtizAt a time where every industry is facing the impact of staffing shortages, providing customers with an option to avoid waiting for assistance sounds like a win. But for customers who can't DIY the tro...
How Apple is Engaging Customers with Virtual Learning
July 15 by Brooke LynchWith the increased adoption of virtual experiences and learning, Apple introduced its ‘Today at Apple’ digital series on Wednesday. The YouTube series offers a unique case study for brands looking...
How Apple Is Transforming Customer Service From Complaint Line To Sales Generator
August 10 by CCW DigitalTurning customer service channels from reactive problem solvers or complaint managers to proactive, AI-driven, marketing or sales platforms is a new key for quality customer experiences.
Building 5-Star Customer Service Skills In Your Organization
June 08 by CCW DigitalWhat You Can Learn From Zappos – The Reigning Champ Of CX
Retail Marketing With Former Apple, Under Armour, and Verizon VP - Carl Smit
November 26 by CCW DigitalWith over twenty years of leadership experience at the highest level, Smit is a world-class expert in international business, specifically, retail, wholesale, consumer goods, digital marketing, custom...
What do Apple, KFC, Johnson & Johnson, and Coca-Cola Have in Common?
September 20 by CCW DigitalCustomer service mistakes can hurt a brand. But apology campaigns can make or break PR
This Week in CX: Retail Closings, Religion and Amazon Trying to be Fashionable
September 04 by Kindra CooperAs legacy retailers struggle to stay open, Chick-Fil-A soars
Apple former product engineer on building the iPhone experience
April 15 by Kindra CooperKen Kocienda was part of the team that patented the iPhone
Apple Launches Customer Support on Twitter; Lessons Learned
March 11 by Brian CantorImage: Apple Store Beijing (credit: Apple) Several sessions at our upcoming (free) Customer Experience Online Summit will tackle customer care in an omni-channel world. Secure your spot now! "S...
Apple Reminds Us That Great Customer Experiences Involve Great Goodbyes
November 11 by Brian CantorJust as one will never know whether the genesis of Apple’s iMessage "glitch" involved calculated, malicious intent, one will never know whether the company’s newly introduced resolution...
Apple's iPhone "Bendgate" - What is the Customer-Centric Response?
September 30 by CCW DigitalWhat does it truly mean to stand behind one’s brand? What should dictate a brand’s commitment to the notion of customer centricity? These questions lie at the center of the contemplat...
Great Experience Race: Do Apple, Starbucks Engage Customers Better Than Local Stores?
August 29 by Ashley VerrillThis research was compiled by Customer Service Analyst Ashley Verrill of Software Advice, a customer service software resource. Its role in facilitating purchases is certainly important, but when...