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Viral Chick-fil-A Video Provides Deeper Insight Into Brand’s CS Success
January 07 by CCW DigitalIn 2019, Chick-fil-A clinched the number one spot in customer satisfaction for the fast food restaurant industry. A recent viral video reminds us how.
Honest Customer Service Mistake or Police Discrimination
December 16 by CCW DigitalStarbucks is at the center of controversy for the way law enforcement officials were treated by their "partners," or front-line employees.
Meet the 21-Year-Old Entrepreneur Behind the Viral Krispy Kreme Scheme
November 19 by CCW DigitalA CCW Exclusive with the star of the viral Krispy Kreme Story.
Customer Service Body Slams and Drive-Thru Brawls: Popeyes New Chicken Sandwich is Causing Mayhem
November 18 by CCW DigitalWhile Chick-fil-A and Popeye’s may be competing in the chicken sandwich business, the latter has pulled away in the media industry.
Best Personalities for Customer Service Agents
September 25 by CCW DigitalWhich types of people and qualities are most efficient in customer service? The results might surprise you
Pat This: TSA vs. the Airline Customer
December 08 by Gina ScanlonRecent developments concerning the Transportation Security Administration's new full-body scanners and ‘pat downs’ in certain airports around the nation have percolated curiosities conce...
VOC TV: The Language of Trust with Michael Maslansky
November 10 by CCW Digital EditorAuthor of new book, 'The Language of Trust: Selling Ideas in a World of Skeptics,' and frequent CNN contributor Michael Maslansky talks with CMIQ editor Gina Scanlon about how to create a positive d...