empathy
CCW Joins TP Talks | The Future Of Collections & Empathetic CX Amid Economic Uncertainty
December 28 by Brian CantorHow will an economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then empower those teams to collect from worried cust...
Solving the Empathy Problem: Why Women Leaders Have the Upper Hand
November 02 by Taylor SalmonsCustomers and employees alike have higher expectations for empathy in the post-COVID world. With recent brain imaging studies showing that women access empathetic responses more than men, it's high ti...
Why Empathy And Personalization Will Be Your Greatest KPIs
July 17 by CCW DigitalCCW Digital research confirms that brands that embrace personalization along with empathy (aiming to humanize the customer experience), outperform competitors, arguably more than ever before. But pers...
Building 5-Star Customer Service Skills In Your Organization
June 08 by CCW DigitalWhat You Can Learn From Zappos – The Reigning Champ Of CX
Dun & Bradstreet Leader: Humanity Remains Important In The Contact Center
December 19 by CCW Digital EditorAs organizations establish their budgets and strategic plans for 2018, artificial intelligence is naturally taking center stage.AI and automation solutions - including chat bots - have gained consider...
AXA Assistance's Operations Director On Journey From Military To Customer Service
October 06 by CCW Digital EditorAs businesses increasingly emphasize the importance of connecting with customers, they are naturally focusing on the importance of empathy.The best brands do not simply focus on what customers are say...
5 Words that Describe the Best Customer Service
June 30 by Brian CantorTen months ago, Organizing.buzz president Lisa Gessert commenced a simple discussion in Call Center IQ’s "Social Media for Customer Service and Call Centers" LinkedIn group: in one word, how would you...