ICCE
Staying a Step Ahead of Tweets, Status Updates & Message Boards
December 13 by CCW Digital EditorThe following panel on social media was conducted at the 1st annual International Contact Center and Expo in Miami. Guests include Kate Fitzgerald, VP of Enterprise Sales for Salesforce, Sara Satche...
Leveraging Existing Technology in a High Volume Service Environment
December 13 by CCW Digital EditorRob Lee, CEO of Swyft moderates this panel at the International Contact Center and Expo in Miami. Speakers are Tapan Dandnail, the VP of Financial Operations for Mediacom and Michael Barbagallo, Pre...
Live Audio Session from the International Contact Center Expo & Conference
November 15 by Gina ScanlonThe following panel was conducted on Monday, October 25 at the International Contact Center Expo & Conference (ICCE) in Miami. The panel includes Thomas Dalton, who runs Brooklyn's Premeire Multi-Sp...
IBM North America's Plans: From Social CRM to Outsourcing
November 04 by Gina ScanlonSunny Kumar, Business Solutions Executive for IBM North America's CRM outsourcing team, sits down with Gina Scanlon at the International Contact Center Expo & Conference in Miami. Kumar disccuses on...
LIVE from Miami: Monday at ICCE
October 25 by Gina ScanlonThe 1st annual International Contact Center Expo and Conference kicks off today (aka ICCE) at the Doral Golf Resort in Miami. And though I’m sure you’ve just teleported to a perfectly gr...
Teleflora Scratches the Surface of the Social CRM Question: An Interview with Contact Center Futurist Amas Tenumah
June 25 by Blake LandauAmas Tenumah, Vice President of Operations at Teleflora, is interested in social business strategy--how the company will begin to understand how to leverage collaborative technologies internally and...