How LinkedIn's Top Companies of 2021 Empower Their Employees
May 04 by Brooke LynchLinkedIn’s latest list of Top Companies offers guidance for individuals or organizations looking to enhance workplace success and development in 2021. To learn what these top companies are doing to re...
How LinkedIn Provides a White-Glove Experience: Prioritization and Scaled Outreach
April 26 by Kindra CooperLinkedIn customer success manager Tracey Abrams on prioritizing customers
Making Sense of Your Social Media Metrics
December 02 by Joakim NilssonSocial media comes with a sea of metrics, and it can sometimes be frustrating making some sense out of it. In this post, I aim to describe how you can effectively measure the quantitative social me...
There is No Such Thing as Social Media ROI
July 25 by Neal SchafferNeal Schaffer, who contributes to CMIQ and delivered the keynote at the inaugural Social Media for Customer Management Summit, first published this piece here. Used with permission. I get a laugh...
Behind the Hype: Which Social Media Networks and Strategies are Wasting Your Time?
July 18 by Megan HargroderFor online marketers--and for most people in general--time is money. Spending time on tools, platforms and strategies that are time-consuming with little to no pay-off is just like spending money wi...
Constant Contact Knows Social Media Marketing
March 08 by CCW Digital EditorMichael Pace, Director of Customer Support at Constant Contact discusses how to make social media work for your business, how to get involved in your industry's online community and how to organize...
Fresh Off the Press: an Excerpt from 'The New Small'
February 16 by Phil SimonIt seems to me that many small business owners are awash in a sea of technology they aren’t using. Most haven’t explored mobility, cloud computing, social technologies, and so on. They a...
Toyota Australia's Mike Cooper Talks Field Service Technology
December 20 by CCW Digital EditorCustomer Management IQ talks with Mick Cooper Service Manager for Toyota Material Handling Sydney to get a taste of what he'll be presenting at the 2011 Field Service Management event in Sydney. Mic...
8 Solutions for Social Media Enabled Contact Experiences
December 03 by Keith FivesonTwitter and Facebook, along with LinkedIn and a wide array of social media sites offer insights into the day to day, and minute to minute, in both important and trivial issues. As seen through the...
6 Tips on How to Make Money with Social Media
November 11 by Gina ScanlonJamie Turner, Chief Content Officer for the 60 Second Marketer, and author of the new book How to Make Money with Social Media, discusses with CMIQ how to use social media to your business's advanta...
Applying Social Media to Call Center Recruiting
October 19 by Tim McDarisIn the world of recruiting, using social media as a recruiting source has become one of the hottest trends lately. Dr. John Sullivan, writing in ERE.Net, calls social media "the most powerful recrui...
Will Gen Y and Millenials Work in Call Centers?
October 12 by Gina ScanlonFollowing his article, 'Gen Y Doesn't Want to Work in Your Call Center,' Jim Rembach discusses the issue more in depth with CMIQ, including how the economy will affect call centers, developing techn...