Toyota Australia's Mike Cooper Talks Field Service Technology
Add bookmarkCustomer Management IQ talks with Mick Cooper Service Manager for Toyota Material Handling Sydney to get a taste of what he'll be presenting at the 2011 Field Service Management event in Sydney. Mick discusses what some of the main challenges are in field technology, and shares some of his team's strategies to tackle them. He also goes into how field service management affects customer service metrics, and some specific new technologies that will improve those metrics. To find out more about Field Service Management 2011, visit www.fsmaustralia.com.au
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Tags:
inbound technology
Toyota
field service management
Sydney
Customer Service Metrics
efficiency
material handling
Australia
strategy
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