Sign up to get full access to all our latest content, research, and network for everything customer contact.

Will Gen Y and Millenials Work in Call Centers?

Add bookmark
Gina Scanlon
Gina Scanlon
10/12/2010

Following his article, 'Gen Y Doesn't Want to Work in Your Call Center,' Jim Rembach discusses the issue more in depth with CMIQ, including how the economy will affect call centers, developing technology and what the future job market will expect from its workers. Rembach also responds to David Filwood's counter reaction to his article.

Read Jim Rembach's article here

Read David Filwood's rebuttle here


RECOMMENDED