Will Gen Y and Millenials Work in Call Centers?

Gina Scanlon

Following his article, 'Gen Y Doesn't Want to Work in Your Call Center,' Jim Rembach discusses the issue more in depth with CMIQ, including how the economy will affect call centers, developing technology and what the future job market will expect from its workers. Rembach also responds to David Filwood's counter reaction to his article.

Read Jim Rembach's article here

Read David Filwood's rebuttle here