Will Gen Y and Millenials Work in Call Centers?
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Following his article, 'Gen Y Doesn't Want to Work in Your Call Center,' Jim Rembach discusses the issue more in depth with CMIQ, including how the economy will affect call centers, developing technology and what the future job market will expect from its workers. Rembach also responds to David Filwood's counter reaction to his article.
Read Jim Rembach's article here
Read David Filwood's rebuttle here
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Gen Y
Gen X
baby boomers
call centers
social media
technology
U.S. Department of Labor Statistics
unemployment
economy
Jim Rembach
David Filwood
Too Few People
skill set
Impending Crisis: Too Many Jobs
Paula Bernier
IP Communications Magazine
consumers
ethics
communication trends
customer experience
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skilled labor shortage
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