Microsoft
What Starbucks And Microsoft Can Tell You About The Future Of Remote Work (And Consumer Behavior)
August 03 by CCW DigitalThirty-five percent of the customer experience (CX) workforce will work from home (WFH) by 2023, up from 5 percent in 2017. But it may be different from what you would expect.
Customer Experience Pandemonium Calls For Rapid Innovation
July 02 by CCW DigitalCrises and deadlocks, they force us to think. Curbside pickup, empathetic marketing tones, e-commerce booms, and expedited customer experience technology continue to change the way consumers and brand...
Leadership And Productivity: A Chat With Microsoft’s Former Contact Center Leader
March 02 by CCW DigitalWith over 20 years of experience at Microsoft, managing thousands of front-line, client-facing employees, Dee holds an abundance of knowledge when it comes to corporate culture, psychology, and contac...
4 Companies Using Machine Learning to Keep a Close Eye On Employees
October 18 by CCW DigitalUsing machine learning to keep a close eye on employees can help organizations increase efficiency. But when machine learning and surveillance cameras are recording employees’ every move, it can begin...
How GE, Microsoft, Others Engage Customers to Create Winning Products, Experiences
August 05 by Mitchell OsakContrary to what your parents told you, it often does pay to follow the crowd. Many companies are using crowd sourcing strategies to gather new ideas or provide operational support. Crowd sourcin...
Engaged Agents & Satisfied Customers: Why Target, Microsoft, Others Use Gamification
July 30 by Mitchell OsakA decade of downsizing, technological change and economic uncertainty has spawned a cynical, aloof and exhausted workforce. Many studies have shown that most firms engage only 30%-40% of their empl...
Influencers vs. Fans; Microsoft's Key to Success for Bing Search Engine
August 03 by CCW Digital EditorDo not worry—you will not offend Lise Brende, Microsoft Bing’s director of marketing analytics, by suggesting her company’s search portal is not as hip, exciting or fan-friendly as...
Microsoft and Amy Winehouse: Why Did Twitter Make it Worse?
July 28 by Brian CantorIn sharing their best practices for developing a social media strategy, many consultants advise businesses to take a "human" approach to dealing with customers. That commitment to humanity, howeve...
Quantifying the Customer Experience: Speech Analytic Pilot Project
September 21 by CCW Digital EditorMichelle Craft, Vice President of Marketing for CallMiner, gives a speech at March 2010's Customer Experience Summit about how to best utilize Speech Analytics to improve your business practices. Cr...
Creating Brands People Love
June 01 by Donna Heckler and Brian TillIn today's volatile market, it's important for brands to stay consistent. Brian Till and Donna Heckler, marketing experts and authors of Creating Brands People Love: Discover the Secrets of Creating...
A New Age in Marketing With Microsoft
February 23 by Blake LandauMicrosoft’s Ashish Singru knows status quo marketing is no longer acceptable. Evolved brands, which are effectively forging relationships with consumers, as well as creating relevant engaging...
A New Age in Marketing with Microsoft
February 17 by Ashish SingruMicrosoft’s Ashish Singru knows a status quo marketing strategy is no longer effective. Evolved brands, which are effectively forging relationships with consumers, as well as creating relevant...