telesales
Saving Lives One Call at a Time with Novo Nordisk
October 29 by CCW Digital EditorCall Center IQ talks with Edgar Rosero, Associate Telesales Manager for Novo Nordisk, at the 11th Annual Call Center Week in Las Vegas. Rosero discusses how he sets the tone for his company's cultur...
It's About Time: Increasing Customer Engagement Through Sales 2.0
August 04 by Anneke Seley"2.0" has gone mainstream. A little more than a year ago, while I was in New York to present my proposal for a book on Sales 2.0 to my publisher, I realized the 2.0 naming convention was here to sta...
Kill Dead Air at the Call Center—It’s Murder, But Not a Crime!
February 16 by Judy McKeeCall path control is the key to successful call center customer service and client relationships. Dead air should be killed, and filled. It is not a crime to kill dead air, it is a service to everyo...
Stop Visiting Your Customers: Leveraging Sales 2.0 For Increased Customer Engagement
August 31 by Anneke SeleyForward-thinking companies are asking their sales representatives to stop visiting all but their most strategic and profitable prospects and customers. Why? They are embracing Sales 2.0—a more...