How to Achieve a Great--and Profitable--Customer Experience

call center week
Posted: 10/23/2011
Job:
Company: Call Center Week

With companies shifting into the "experience" business, they need to become adept at providing high-value, relevant offerings that will translate into profits. Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg Businessweek Research Services, 2011)

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call center week
Posted: 10/23/2011
Job:
Company: Call Center Week