Sign up to get full access to all our latest content, research, and network for everything customer contact.

Special Report: Managing the Hybrid Contact Center Workforce

Add bookmark

Organizations and leadership teams are continuing to build out their strategies for an eventual return to on-premises work. Of course, it is essential that customer service agents are well-equipped and set up for success regardless of their physical location.

But what will these efforts look like? How can we ensure safety through social distancing and lowered capacities, while continuing to keep agents motivated?

These efforts must begin by prioritizing the employee experience and adapting a flexible environment where agents feel confident in being able to deliver the best possible support whether they are working on-site, remote, or some combination of the two.

This special report will cover:

  • How the current and future state of workforce expectations, changes and challenges play a role in ensuring long-term success
  • The importance of prioritizing agent engagement, flexibility and trust in a blended workforce environment
  • The top 4 considerations when working toward building a resilient, high-performing hybrid team
Sponsored By:

More From NICE Systems

June Market Study - CX in 2030 - Future of the Omnichannel Contact Center

In 2023, 57% of consumers felt their experiences with businesses were getting worse. In 2024, 55% e...

2025-06-09 by Brian Cantor
June Market Study - CX in 2030 - Future of the Omnichannel Contact Center

2025 January Market Study: State of Generative & Agentic AI

To understand the state of AI, including today’s wins and losses and tomorrow’s goals and hesitation...

2025-01-31 by Brian Cantor
2025 January Market Study: State of Generative & Agentic AI

CX AI Realized: Five AI-Powered Strategies from Innovative Brands

Leverage these five insights into CX AI to deliver exceptional customer experiences

2024-10-24 by NiCE .
CX AI Realized: Five AI-Powered Strategies from Innovative Brands

HBR Pulse Survey: Improving Customer Service with AI

Improving Customer Service with Artificial Intelligence

2024-10-24 by NiCE .
HBR Pulse Survey: Improving Customer Service with AI

CX 2025 Trends: Planning Essentials 2025 Strategy

Get essential insights into what’s next for business CX and AI in 2025

2024-10-24 by NiCE .
CX 2025 Trends: Planning Essentials 2025 Strategy

Sponsor Page

Recommended