Articles
Women's History Month Headlines In Customer Contact News This Week | Week of 3/04/2024
March 04 by Wandy Felicita OrtizCCWomen celebrates women in business, women in CX share their experiences, and allies gain insight on how to support their teammates.
Content Highlight: What You Need To Know About The Intersection Of AI & Humanity
February 29 by Brian CantorWhat does the rise of AI mean for the future of agents and their ability to connect with customers?
A Day In The CX Life With CCW Digital: Meet Claire Cowger, Sr. Customer Success Team Manager At Bitly
February 29 by Wandy Felicita OrtizA customer success leader shares how Bitly's global brand helps organizations cultivate meaningful consumer interactions.
‘Linking Up’ For CX Success: How Cloudlinx’s CCW Journey Has Led To Contact Center Connectivity
February 29 by Wandy Felicita Ortiz“Being part of the greater ecosystem of the CCW events has been very important to us. It's probably the most strategically beneficial business decision that we've made in this–to be part of the CCW community.”
A Day In The CX Life With CCW Digital: Meet International Retail Group Founder Linda Johansen-James
February 28 by Wandy Felicita OrtizA Jill of all trades shares how she manages CX and EX expectations across multiple ventures, time zones and media moments.
Top Headlines In Customer Contact News This Week | Week of 2/27/2024
February 26 by Wandy Felicita OrtizWendy's serves up CX change with surge pricing, Google gets burnt by AI controversy and Kelloggs doubles down on customers' Girl Dinner craze.
Amazon Hit with 2 Lawsuits Last Week: Is the Brand Finally Testing Customers’ Patience?
February 15 by Brooke LynchIn a world full of options, today’s customers still expect major brands like Amazon to respect their needs and offer transparency when necessary. Over the last week, it seems these values have been tested.
New Research: Top 3 Priorities for the Employee Experience Today
February 07 by Brooke LynchCCW Digital’s latest research covers the modern agent experience and offers an inside look at how executives are working to optimize EX initiatives in 2024.
Top Headlines In Customer Contact News This Week | Week of 1/29/2024
February 02 by Wandy Felicita OrtizMusk's BCIs make their debut, fans prep for the Super Bowl (Taylor's Version), and financial services fixate on AI in CX.
For Small Business Brands, The Future They Envision For Contact Center Employees Isn’t So Far Off
January 18 by Wandy Felicita OrtizThe small but mighty ecommerce team East Third Collective shares how exceptional customer experiences hinge on effective and empowered employees.
Top Headlines In Customer Contact News This Week | Week of 1/15/2023
January 15 by Wandy Felicita OrtizTravel plans are put on freeze, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.
Advancing Small Businesses Through AI: Revolutionizing Customer Experience And Satisfaction
January 09 by Chad J. WindheimFor MSEs, integrating AI into existing business operations is a strategic endeavor. It involves identifying areas where AI can add significant value, such as in customer service and sophisticated data analytics, and training staff to facilitate a smooth transition to AI-enhanced operations.