The Light at the End of the Tunnel: Creating Incentives for Call Center Employees

Posted: 01/02/2011

Brian Mullaney, SVP of the Customer Contact Center at The Scooter Store, gives a keynote speech at the 11th Annual Call Center Week in Las Vegas. The Scooter Store, which provides electronic mobility vehicles. The Scooter Store center is comprised of 5 distinct functions: inbound operations, outbound operations, technical service, customer advocacy and data entry. Mullaney shares his company's strategy on measuring and creating incentives for his employees.

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