2014 Executive Report on Call Center Performance, Operations and Technology




Always designed to serve customers, the call center is now committed to satisfying them. In order to honor that commitment, organizations must calibrate their call center operations with the notion of customer satisfaction.It is within this customer-centric landscape that Call Center IQ issues its annual Executive Report on Call Center Performance, Operations and Technology. Constructed with data from CCIQ’s annual Call Center Performance and Operations survey and colored with insights from a di...
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