Using Speech Analytics to Improve Contact Center Quality Measurement

call center week
Posted: 11/20/2012
Job:
Company: Call Center Week

This White Paper explains the challenges of traditional contact center quality assessment and how the challenges can be resolved using Speech Analytics.

Learn how Speech Analytics can...

  • Be used to define the Agent skills that a company wants to measure, improving the objectivity of results
  • Automatically measure Agent performance in ways not possible with traditional methods
  • Identify revenue opportunities missed by traditional quality methods
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call center week
Posted: 11/20/2012
Job:
Company: Call Center Week