Workforce Management: Third Generation Comes of Age

call center week
Posted: 06/17/2012
Job:
Company: Call Center Week

Workforce management (WFM) has been at the foundation of efficient contact center and customer care operations for decades. Today WFM is experiencing a surge in industry interest and demand. The following pages present a history of WFM in the contact center and support the position that the time has come to review and reconsider your current WFM strategy.

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call center week
Posted: 06/17/2012
Job:
Company: Call Center Week