Cloud as a Journey: The Reality of Cloud-Based Solutions in Contact Centres

call center week
Posted: 05/25/2015
Job:
Company: Call Center Week

This White Paper is an objective view of the current use of cloud-based contact centres, as well as the experience, plans and attitudes of UK businesses to this method of providing service to customers.

White Paper: commissioned by Genesys and written by ContactBabel

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call center week
Posted: 05/25/2015
Job:
Company: Call Center Week