[eBook] Five Trends That Redefine the Customer Experience
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The information journey is evolving. Consumers seamlessly absorb material across multiple channels and modalities. They search, watch, listen, read, type, and talk, and they can swiftly and intuitively zero-in on the answers they need. The usefulness of sharing information is growing exponentially and the speed at which it’s happening continues to accelerate. These five tech trends shape the ways in which customers access information and interact with companies.