The Bank of the Future

call center week
Posted: 10/15/2013
Job:
Company: Call Center Week

Call Center IQ: Lene could you introduce yourself and give us a little detail about what your role at Danske Bank involves?

Lene Weje: I am a member of regional management, and I head Projects and Communications as well as Outbound activities in Danske Direkte. Danske Direkte handles between 30,000 and 40,000 customer contacts every day – inbound and outbound. I have been with Danske Bank for the last 7 years.

Before that I spend several years working with customer experience and Contact Centres both as an external consultant as well as a general manager for instance in Telecommunications.

I obtained my Master in Business Administration and Marketing from Aarhus Business School/University.

CCIQ: What do you think are the most important things in a customer’s online experience?

To continue viewing this content please fill out the form below and become a CCW Digital member.
Or if you're already a CCW Digital member, sign in below to download.
Join

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

call center week
Posted: 10/15/2013
Job:
Company: Call Center Week