The Bank of the Future
Call Center IQ: Lene could you introduce yourself and give us a little detail about what your role at Danske Bank involves?
Lene Weje: I am a member of regional management, and I head Projects and Communications as well as Outbound activities in Danske Direkte. Danske Direkte handles between 30,000 and 40,000 customer contacts every day – inbound and outbound. I have been with Danske Bank for the last 7 years.
Before that I spend several years working with customer experience and...
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.