Want Customer Loyalty? Here's How to Run Your Contact Center

call center week
Posted: 07/21/2013
Job:
Company: Call Center Week

This whitepaper looks at the valuable role that the contact center plays in the customer experience and best practices around that role in driving customer loyalty, from easy wins through simple agent-assisted and self-service transactions to the harder-won experience-based loyalty that can be realized during complex multi-channel communication.

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call center week
Posted: 07/21/2013
Job:
Company: Call Center Week