Top CX Trends You Need to Know

Brian Cantor

customer service trends

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Customer Contact Week content is directly driven by the priorities of you, our customers. Our research culminates from primary research conducted with our speaking faculty in tandem with surveying of our CCW Digital global online community consisting of more than 150,000 customer contact leaders. 

With tracks that lean in to pressing people, process and technology challenges for supervisors and the C-Suite alike, CCW Nashville both echoes and continues key conversations originating in CCW Digital’s 2018 Market Studies.

Check out some of the key takeaways from these market studies and how they connect with the live content featured at CCW Nashville.