Six Best Practices for Agent Knowledge Management
KANA and its customers have learned valuable lessons through many years of successful knowledge management deployments in the contact center. Here are six best practice guidelines that we have found to be the most crucial for success:Determining the objectives of your knowledge management implementationPlanning a successful implementation strategyDesigning a robust knowledgebaseDeveloping useful contentOptimizing the agent’s experienceConstantly improving knowledge
TO READ THE FULL STORY
Please note: That all fields marked with an asterisk (*) are required.