Webinar: Hot Wins: How Thrasio Uses AI and Automation to Achieve Top 1 Percent Operational Excellence
June 18 by CCW DigitalCX Talks: Is generative AI living up to the hype?
May 29 by CCW DigitalJoin this discussion on the hype, promise and reality of generative AI for CX in 2024
Webinar: Chatbot 101: Using Gen AI to Create Conversational Experiences that Customers Love
May 29 by CCW DigitalWebinar: Rethinking AI: You’re Missing The Real Customer Engagement Opportunity
May 16 by CCW DigitalOpenAI's CTO Breaks Down the Top 3 Unexpected Outcomes of ChatGPT's Launch
May 08 by Brooke LynchAt Qualtrics’ X4 Event last week, OpenAI Chief Technology Officer Mira Murati discussed ChatGPT’s unprecedented release. She kicked off the conversation sharing 3 unexpected things that happened with...
How Qualtrics is Empowering Organizations to Secure Emotionally Connected Customers
May 06 by Brooke LynchAt Qualtrics’ annual X4 event this past week, this message was clear. CEO Zig Serafin centered his opening remarks on the idea that business is about understanding people. When thinking about the next...
Special Report Preview: New Tips for Agent Engagement in the Era of AI
April 30 by Brooke LynchIn collaboration with Genesys, CCW Digital will share new tips for agent engagement amid AI development. By curating a strategic path forward for agents and giving agents a deeper
Introducing CCW Digital's Masterclass: Get Your Certificate In AI For Customer Contact
April 30 by Brian CantorAmid the AI transformation, gain the practical insights needed to harness this exciting new technology -- and propel your contact center into the future.
Can You Hear and Leverage the True Voice of Your Customers?
April 30 by Brian CantorAI technology enables you to gain comprehensive insight into your customer conversations. From there, you can make unprecedented improvements to your CX and EX.
Are Online Sports Betting Platforms Protecting Customers?: Privacy vs. Protection in Online Gambling
April 17 by Brooke LynchIn March, seven of the largest U.S. legal mobile gaming companies made this a reality by launching an independent trade association to promote a new industry-wide best practices charter. Here we cover...
The AI-Savvy Agent of the Future: How To Prepare Your Workforce For Digital Success
April 12 by Wandy Felicita OrtizThe agent of the future may not get here today, but organizations can start laying the framework for a tech-savvy, empowered workforce now.
Designing Your AI-Ready Business: A Blueprint for Success
April 04 by NICE .Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.