November 03 - 05, 2019
JW Marriott Marquis Miami, Miami, FL



With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service,... Read More


Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

IBM Watson

IBM Watson Virtual Agent is the premier cognitive customer engagement platform. It is an industry pre-trained Natural Language Understanding for cross industry customer service. With the use of IBM Watson’s new Conversation API, Watson Virtual Agent can understand customer service focused dialog across a range of complex requests. Additionally, the... Read More


SmartAction offers a cloud-based artificial intelligence engine that provides 100% natural language self-service. The engine, known as IVA®, allows customers to easily complete requests that had traditionally required live customer service agents. By automating these conversations, SmartAction helps companies provide an effortless customer experience while reducing operating costs. Clients include... Read More


Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.  Powerfully SimpleTalkdesk is easy to implement... Read More