John Hernandez

SVP and GM Genesys Engage

Thursday, August 13

Thursday, August 13th, 2020

12:15 PM What Multicloud Means for the Future of Customer and Employee Experiences

Part of what keeps your brand on top is the technology stack you’ve built to deliver on your company’s customer service experience. But if that tech stack is lacking a clear path to cloud — built with proprietary systems, locked into single-vendor solutions, propped up by forklift upgrades — it will not meet the challenges of today’s dynamic service environment. 

 

In this session, John Hernandez will share insights from top brands who have found security in flexibility. Follow their unique multicloud paths to contact center software deployments that improve customer experience and workforce engagement. You’ll walk away with clear options to bring flexibility and control to your technology stack.