Micah Solomon

Author Your Customer Is The Star

Thursday, August 27

Thursday, August 27th, 2020

2:00 PM Ignore Your Customers (And They'll Go Away): Building the Ultimate Customer Service Experience

Based on Micah's new HarperCollins bestseller of the same name. Learn what it takes to create the ultimate customer experience and deliver world-class customer service to today's breed of customers. Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Zappos, Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like MOD Pizza and Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.