In the current environment, artificial intelligence is more important than ever, especially for the customer experience. In this opening interview, Rebecca Jarvis, Chief Business, Economics and Technology Correspondent, ABC News, will interview MIRA BEAUTY's co-founder and CEO, Jay Hack, on how AI strategy is the path forward in an ever-evolving landscape.
Every enterprise collects a wide range of data points from the contact center and beyond as it pertains to the customer experience. Is your organization in a position to use that data to its full potential across the end-to-end experience? How are key data points being shared to the executive-level, and how is data a catalyst for experience transformation in your organization?
This panel will address cases in effective data management and storytelling: