Scotty Werner

Customer Experience Executive CCW Influencer

Wednesday, August 26

Wednesday, August 26th, 2020

1:30 PM Teach Your Team the 6 Techniques for Spectacular Customer Service

With over 250,000 customer service calls under his belt, Scotty Werner can address any situation that may come your way. He has used these real-life calls to train over 3,000 customer service professionals from the financial world to the sports arena. With a proven track record for success you can use these principles to make sure your team has the tools to deliver spectacular customer service and gain a competitive advantage. You'll walk away from this session with actionable takeaways to teach your team to go from transactions to relationships - and from relationships to increased customer loyalty and retention.