Shep Hyken

Chief Amazement Officer Shepard Presentations, LLC

Wednesday, August 12

Wednesday, August 12th, 2020

2:45 PM Achieving Customer Amazement: 10 Ways to Get Your Customers to Want to Come Back

Shep Hyken is back with another presentation to help you take your customer service, support and experience to the next level. Now more than ever, the experience we provide as we navigate through the COVID-19 pandemic is crucial to the future business we have with existing customers. The goal is to provide an experience that gets customers to want to continue to do business with you. Shep will share ten strategies and tactics that will help do exactly that. He’ll teach you simple ways to connect with your customers, create confidence and deepen the relationship so you can provide an experience that goes beyond just satisfaction—but remember, simple does not mean easy! Learn how to create a customer experience that will truly amaze!