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clearJoin this discussion on the hype, promise and reality of generative AI for CX in 2024
Amid the AI transformation, gain the practical insights needed to harness this exciting new technology -- and propel your contact center into the future.
AI technology enables you to gain comprehensive insight into your customer conversations. From there, you can make unprecedented improvements to your CX and EX.
In collaboration with Genesys, CCW Digital will share new tips for agent engagement amid AI development. By curating a strategic path forward for agents and giving agents a deeper
In March, seven of the largest U.S. legal mobile gaming companies made this a reality by launching an independent trade association to promote a new industry-wide best practices charter. Here we cover...
Nvidia, a world leader in artificial intelligence computing, kicked off its developer conference last month to announce new platforms, partnerships and AI-developments in 2024. Here we share how 2 lea...
AI plays a crucial role in driving innovation in customer experience (CX), acting as a catalyst for companies’ operational consistency and excellence. By harnessing these capabilities...
Explore the vital pillars for AI readiness in your organization. Get ready to harness the power of AI for unparalleled growth and customer satisfaction.
AI has become an indispensable element of a successful CX strategy. In this new guide, you’ll gain insight into...
What can we do to ensure generative AI lives up to this hype? What strategic changes must brands make to capitalize on their new tech? The product of CCW Digital’s exclusive, in-depth research, this M...
Heather Magaha from Wells Fargo discussed her organization’s transition from a traditional service model to a four-tiered model. After facing external pressures from the great resignation, the company...
Airbnb addresses security concerns, Pintrist pins down AI, and customers share their must-have brands.
May 15-17, 2024
Marriott Grand | St. Louis, MO
June 18 - 19, 2024
Free CX Network Webinar Series
June 19 - 20, 2024
Free CX Network Webinar Series
July 09 - 10, 2024
Free CX Network Webinar Series
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2024-05-29
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By partnering with CCW Digital, you’ll increase brand awareness, position yourself as a thought leader, introduce your solution to the market, make executive connections, while generating new leads. Based on your business goals, our analysts can help align your company with the right opportunity.
As the world's largest customer service online research hub, CCW Digital provides 159,000+ members with the tools to optimize their customer contact operations. Through market study reports, seminar series, webinars, and a variety of other media, we’re driving this year’s critical conversations on Generative AI like ChatGPT, automation, agent engagement, self-service, personalization and more.
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