EVENT UPDATE: POSTPONED TO 10/6 - 10/8

We have been working around the clock over the past few weeks to ensure we are putting your best interests above all others, especially in light of the ongoing COVID-19 outbreak.

After careful consideration, we are postponing the CCW Executive Exchange. The health, safety and well-being of our attendees, partners and employees is paramount, and this is the only action that is within our power in order to make sure you remain healthy and safe during these uncertain times.

WHY JOIN THE CCW Executive Exchange

 The CCW Executive Exchange is part of the world's largest customer contact event series. The exclusive exchange is a premium, invitation-only event built for today's senior CX and Customer Contact Leaders.

 

BENCHMARK WITH THE BEST

Libba Sapitsky

Libba Sapitsky

Head of Customer Service and Operations

CVS Health

Michael Renfrow

Michael Renfrow

Deputy Director, VA Patient Experience

U.S. Department of Veterans Affairs

Alice Sesay Pope

Alice Sesay Pope

SVP, Global Contact Centers

Visa

Courtney Ruiz

Courtney Ruiz

VP, Customer Service

Caliber Home Loans

Robert Hackl

Robert Hackl

SVP of Headset Leasing and Insurance

Sprint

Kevin Danko

Kevin Danko

Director, Customer Engagement Center

Electrolux

Michael Renfrow

Michael Renfrow

Chief, Patient Experience Consultation

U.S. Department of Veterans Affairs

Angie Flury

Angie Flury

VP, Call Center Operations

Morgan & Morgan

Kiana Phi

Kiana Phi

Head of Consumer Service, US

Adidas

James Kean

James Kean

VP, Consumer Solutions and Operations

Cambia Health Solutions

Karen Mitchell

Karen Mitchell

Sr. Director - Service Enablement Global Sales & Customer Care

Marriott International

Kevin Danko

Kevin Danko

Director, Customer Engagement Center

Electrolux

João Gil Pedreira

João Gil Pedreira

Head of Customer Experience Strategy

TracFone Wireless

TOP CONTENT

Expert Insights - Libba Sapitsky, Head of Customer Care, CVS\Caremark

Expert Insights - Libba Sapitsky, Head of Customer Care, CVS\Caremark

Libba provides us with insight on how high-growth companies that embrace the workforce realities of the new economy can succeed. 

Past Attendee Snapshot

Past Attendee Snapshot

Take a look who attended in 2019 including executives from Microsoft, Visa, Allstate and L.L.Bean.


Past Speaker Presentation - Karen Tang, Customer Success & Support, Prezi

Past Speaker Presentation - Karen Tang, Customer Success & Support, Prezi

Karen focused on delighting our customers at Prezi, and led the customer success and support teams.

Market Research: Contact Center 2025 - A Roadmap

Market Research: Contact Center 2025 - A Roadmap

Let this Market Study on the Contact Center of 2025 be your instrument for the future.

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Attendees Networking - CCW Executive Exchange

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis Panel- CCW Executive Exchange

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

SECURE YOUR VIP SEAT 

If you’re interested in reserving a VIP spot at the CCW Executive Exchange, reach out to us.

WHAT EXECUTIVES SAY