Brochure

2019 CCW Executive Exchange

2019 CCW Executive Exchange

March 31 - April 2, 2019 | Eden Roc Miami Beach, FL

CCW Executive Exchange is the only invite-only event where senior executives can experience a true peer-to-peer networking opportunity with interactive roundtable discussions, boardroom style brainweaves and exclusive keynote sessions from world-renown thought leaders.

Invitation-only attendance
Personalized itinerary
Complimentary Accommodation at the 5 Star Eden Roc Miami Beach 
Benchmark with strategic decision maker
Intimate and closed-door environment
Limit time out of the office


If you are interested in receiving a copy of the agenda via email, email us at info@customermanagementpractice.com

Special Report: Elevating Call Center Authentication

Special Report: Elevating Call Center Authentication

When customers call for support, can you provide the right experience?

There are two facets to that question. One involves whether you can deliver a fast, hassle-free, personalized interaction. The other concerns your ability to properly identify the customer – and secure the conversation.

CCW Digital’s new special report on Elevating Call Center Authentication provides guidance for achieving both. It debunks myths and illuminates “worst practices” before ultimately revealing the best, most efficient, most customer-centric way to authenticate calls.