March 31 - April 2, 2019 | Eden Roc Miami Beach, FL
CCW Executive Exchange is the only invite-only event where senior executives can experience a true peer-to-peer networking opportunity with interactive roundtable discussions, boardroom style brainweaves and exclusive keynote sessions from world-renown thought leaders.
• Invitation-only attendance
• Personalized itinerary
• Complimentary Accommodation at the 5 Star Eden Roc Miami Beach
• Benchmark with strategic decision maker
• Intimate and closed-door environment
• Limit time out of the office
If you are interested in receiving a copy of the agenda via email, email us at firstname.lastname@example.org
When customers call for support, can you provide the right experience?
There are two facets to that question. One involves whether you can deliver a fast, hassle-free, personalized interaction. The other concerns your ability to properly identify the customer – and secure the conversation.
CCW Digital’s new special report on Elevating Call Center Authentication provides guidance for achieving both. It debunks myths and illuminates “worst practices” before ultimately revealing the best, most efficient, most customer-centric way to authenticate calls.