March 31 - April 2, 2019 | Eden Roc Miami Beach, FL
CCW Executive Exchange is the only invite-only event where senior executives can experience a true peer-to-peer networking opportunity with interactive roundtable discussions, boardroom style brainweaves and exclusive keynote sessions from world-renown thought leaders.
• Invitation-only attendance
• Personalized itinerary
• Complimentary Accommodation at the 5 Star Eden Roc Miami Beach
• Benchmark with strategic decision maker
• Intimate and closed-door environment
• Limit time out of the office
If you are interested in receiving a copy of the agenda via email, email us at firstname.lastname@example.org
The CCW Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for all the information you need about available opportunities!
Interested in attending CCW Executive Exchange? Take a look at this list to find out who attended in the past.
This may be the era of customer centricity, but it is also one of disappointing
Despite all the emphasis on customer experience initiatives and technologies, research confirms that customers remain underwhelmed with the experiences they are receiving. They are not consistently getting what they want from organizations – or their employees.
What’s worse: organizations are not being complacent. They are investing in the customer experience. They are trying to improve. Unfortunately, their actions are not working.
Citing in-depth market research, the 2018 Customer Experience Market Study is designed to fix this problem. It reveals what customers really want, how organizations are missing the boat, and what they can do to close the gaps.
Eighty-eight percent of customer contact leaders expect automation to improve agent workflow or elevate agent performance.
What will it take to make that expectation a reality? This report has the answers. It reveals how to reap the rewards of automation’s most significant, most exciting promise: augmenting the contact center - and the agents who work inside.
When customers call for support, can you provide the right experience?
There are two facets to that question. One involves whether you can deliver a fast, hassle-free, personalized interaction. The other concerns your ability to properly identify the customer – and secure the conversation.
CCW Digital’s new special report on Elevating Call Center Authentication provides guidance for achieving both. It debunks myths and illuminates “worst practices” before ultimately revealing the best, most efficient, most customer-centric way to authenticate calls.