CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

Speakers

Exclusive Interview with Libba Saptisky

Exclusive Interview with Libba Saptisky

The CCW Executive Exchange continued to live up to its reputation as speaker Libba Sapitsky, Senior Vice President of Customer Experience for Siemens Healthineers spoke last year.

Siemens Healthineers, among its many accomplishments, was ranked 23 on Forbes' Global Fortune 500 List. We spoke with Libba for an exclusive interview to learn more about how she continues to excel in CX while implementing innovative strategies for their millions of consumers and more than 350,000 employees worldwide.

If you would like to receive a copy of this interview via email, please email enquiry@iqpc.com

CCW Executive Exchange Past Presentation - Cathy Cox

CCW Executive Exchange Past Presentation - Cathy Cox

Self Service vs. Assisted Service - The New Battlefield of CX

Presented by: 
Cathy Cox, SVP - Omni Channel Strategy Business Lead, SunTrust Bank

Missed a CCW Executive Exchange? Customer experience can include a lot of elements, but it really boils down to the perception the customer has of your brand. Even if you think your brand and customer experience is one thing, if the customer perceives it as something different, that is what the actual customer experience is.

CCW Executive Exchange Past Presentation - Hui Wu Curtis

CCW Executive Exchange Past Presentation - Hui Wu Curtis

Emerging Technologies in the Utility Industry to Meet Today's Customers' Expectations

Presented by:
Hui Wu-Curtis, GM, Customer Service Operations & Strategy, APS (Arizona Public Service)


CCW Executive Exchange Past Presentation - Sue Martin

CCW Executive Exchange Past Presentation - Sue Martin

Leading CX Transformation is a Customer-Focused Tech Organization

Presented by:
Sue Martin, VP, Global, Customer Service, Newegg.com