Khoros Care enables enterprise companies to serve customers on their digital channel of choice while boosting customer satisfaction and reducing costs. UNIFY MULTIPLE CHANNELS IN A SINGLE ENGAGEMENT HUB: Agents seamlessly engage with in-app and web messaging, messaging apps, social channels, reviews, and community. Advanced workflows and operational insights: Scale digital care and take the right action with operational and customer experience analytics. PERSONALIZED 1:1 EXPERIENCES: Enable authentic conversations via empowered agents and bot assistance. CRM-integrated customer profiles. DETECT AND MITIGATE SOCIAL CRISIS: Monitor and respond on social channels to protect your brand and build customer satisfaction.