CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

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WHY JOIN THE CCW Executive Exchange

The CCW Executive Exchange is part of the world's largest customer contact event series. The exclusive exchange is a premium, invitation-only event built for today's senior CX and Customer Contact Leaders.

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BENCHMARK WITH THE BEST

Libba Sapitsky

Head of Customer Service and Operations

CVS Health

Alice Sesay Pope

SVP, Global Contact Centers

Visa

Robert Hackl

SVP of Headset Leasing and Insurance

Sprint

Vivek Bedi

Head of Consumer Experience Digital Products

Northwestern Mutual

Magali Axson

VP of Client Services for the Participant Service Center

ADP

Karen Mitchell

Sr. Director - Service Enablement Global Sales & Customer Care

Marriott International

Rami Sarabi

Sr. Director, Global Customer Service

Tarte Cosmetics

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EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

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SECURE YOUR VIP SEAT

If you’re interested in reserving a VIP spot at the CCW Executive Exchange, reach out to us before spots fill up – limited availability.

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WHAT EXECUTIVES SAY

“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.”

“The sessions were excellent! Great networking with peers at my level. The most valuable piece of this was copying best practices that clearly worked in other businesses! Also the team at CCW were super helpful, friendly and responsive!”

“The format of the Executive Exchange worked very well for me! The one on one meetings with the vendors allowed me to target needed technologies and services and get more in depth information than I would at a regular trade show. The group sessions were informative and well organized.”

“What a great conference! I learned so much and connected with so many intelligent and helpful resources in similar roles as my own. It was time well spent and I thank you.”

“The CCW Exchange offered great visibility into the vast possibilities of opportunities to take my contact center to the next level. A perfect balance of technology and people focus to create a great customer experience through every customer touch-point. Amazing location too!”

“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!”