CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

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CCW Executive Exchange

The CCW Executive Exchange is part of the world's largest customer contact event series. The exclusive exchange is a premium, invitation-only event built for today's senior CX and Customer Contact Leaders.

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BENCHMARK WITH THE BEST

Sherif Mityas

Chief Experience Officer

TGI Fridays

Libba Sapitsky

Senior Vice President Customer Service and Operations

CVS Health

Alice Sesay Pope

SVP, Global Contact Centers

Visa

Robert Hackl

SVP of Headset Leasing and Insurance

Sprint

Vivek Bedi

Head of Consumer Experience Digital Products

Northwestern Mutual

Magali Axson

VP of Client Services for the Participant Service Center

ADP

Karen Mitchell

Sr. Director - Service Enablement Global Sales & Customer Care

Marriott International

Rami Sarabi

Sr. Director, Global Customer Service

Tarte Cosmetics

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1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Expert Speaker from Uber - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

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WHAT CX LEADERS SAY

“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.”

“Really enjoyed the networking and meeting all the great people that attended the conference. Excellent resources, presentations and vendor selections.”

“This was my first executive exchange, and I really enjoyed the opportunity to learn from individuals in a more relaxed, one-on-one environment.”

“The forum was fantastic – it was large enough to have a diverse group of companies and their respective talent in attendance, yet small enough to have intimate conversations and introduction.”

“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!”