Meet the Speakers

2025 Speakers

Mark Killick
Mark Killick
Senior Vice President, Experiential Operations
Shipt
Todd Unger
Todd Unger
Chief Experience Officer
American Medical Association
Heather Johll
Heather Johll
Vice President, Operations Transformation
Ascension
Andrew McIllmurray
Andrew McIllmurray
Global Head of Support Operations Strategy and Governance
Uber
Megan Brown
Megan Brown
Director, Global Center of Excellence for Advanced Analytics & Data Science
Starbucks
Jackie Counts
Jackie Counts
Vice President, Field Operations
Optimum
Jack Zhang
Jack Zhang
Head, eService Support & AI Transformation Office
Lenovo
Rasheeda James
Rasheeda James
Vice President, Client Services
Americor
Amy Finley
Amy Finley
Senior Vice President, Provider Services
PatientPoint
Ed Heiser
Ed Heiser
Vice President, Community Impact & Operations
YMCA of Metro Chicago
Brent Nelson
Brent Nelson
Vice President of the Virtual Communication Center
Wellby Financial
Christine Baumann
Christine Baumann
Staff Vice President, Strategic Initiatives & Digital Transformation
Elevance Health
Jim Economou
Jim Economou
Vice President, Patient Access Contact Centers
Endeavor Health
Erin Nielsen
Erin Nielsen
Vice President of Customer Strategy
RPM Living
Dee Kohler
Dee Kohler
Senior Director, Member & Provider Services
Centene Corporation
Zach Greco
Zach Greco
Senior Director, Customer Experience
Floor & Decor
Nancy Wright
Nancy Wright
Senior Director, Medical Technology Advanced Services
GE Healthcare
Millicent McIntyre
Millicent McIntyre
Senior Director, Buyer Services
IAA
Anna Obikane
Anna Obikane
Executive Director of User Experience Research
J.P. Morgan Chase
Mansi Mehta
Mansi Mehta
Executive Director, Customer and Content Strategy, Rare Diseases
Novartis
Jordan Zivoder
Jordan Zivoder
Quantitative Research Lead, CMP Research
Customer Management Practice
Sandy Ko Fonseca
Sandy Ko Fonseca
Founder and Principal, CCWomen
Customer Management Practice
Brian Cantor
Brian Cantor
Managing Director, Digital
Customer Management Practice
Audrey Steeves
Audrey Steeves
Content Analyst
Customer Management Practice

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