Andrew McIllmurray

Global Head of Support Operations Strategy and Governance Uber Technologies

DAY 1 | Navigate with Clarity

11:00 AM Rethink Outsourcing: Strategy, Scale & BPO Partnerships in the Age of Automation

Outsourcing is no longer just about cost - it’s a strategic lever for agility, efficiency, and long-term growth. This interactive discussion explores how global organizations are evolving their outsourcing strategies to align with automation, AI, and changing customer expectations. Learn how to build scalable, value-driven partnerships that drive impact across the enterprise.


Key Discussion Points:

  • How to future-proof BPO partnerships amid rising automation
  • Strategies for scaling global operations with fewer, more strategic partners
  • Aligning short-term decisions with long-term outsourcing goals

Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda