Do you know which call types are driving dissatisfaction resulting in customer churn? Can you analyze phone calls, chats, emails, product reviews and surveys together on one platform? Do you know which agents struggle handling specific call drivers?
Western Union does. So do other companies like Nike, U.S. Bank, Bed Bath & Beyond and Orvis.
Topbox's customer touchpoint intelligence software reveals the source of friction points in the customer and buyer experience across every channel. With a SaaS subscription model, Topbox delivers an elegant solution that aggregates and synthesizes conversations to make omni-channel friction point discovery intuitive and fast.
For more information on Topbox's masterclass refer to p.8 in the brochure.