02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

Congratulation to all 2019 CCW Asia Excellence Awards Winners



Best in Class Contact Centre
(Over 100 Seats)


Gold Award
DBS Bank Ltd

Silver Award
DHL Express (Malaysia) Sdn Bhd

Bronze Award
Malayan Banking Berhad

Honorary Mention
AXA Hong Kong
CIMB Bank


Best in Class Contact Centre
(Under 100 Seats)


Gold Award
Future Generali India Insurance Co. Ltd.

Silver Award
Malayan Banking Berhad

Bronze Award
Celcom Axiata Berhad


Best Customer Service


Gold Award
Malayan Banking Berhad

Silver Award
Make My Trip Group (Go-MMT)

Bronze Award
DHL Express (Malaysia) Sdn Bhd

Honorary Mention
DHL Worldwide Express (BD) Pvt. Ltd
RHB Bank Bhd



Best in Class Digital Contact Centre


Gold Award
Make My Trip Group (Go-MMT)

Silver Award
Hong Kong Tourism Board

Bronze Award
Celcom Axiata Berhad

Honorary Mention
Ooredoo Myanmar



Best People & Culture


Gold Award
DHL Express (Malaysia) Sdn Bhd

Silver Award
Future Generali India Insurance Co. Ltd.

Bronze Award
United Overseas Bank Ltd

Honorary Mention
AXA Hong Kong
Young Living Malaysia Sdn. Bhd.


Most Innovative Contact Centre of the Year


Gold Award
Malayan Banking Berhad 

Silver Award
Celcom Axiata Berhad

Bronze Award
Make My Trip Group (Go-MMT) 

Honorary Mention
ZALORA