Maintaining the Personal Touch

Maintaining the Personal Touch

The human touch remains highly important for the insurance industry. In the midst of business digitalisation, how can customer contact leaders invest in the right mix of humans and machines to optimise interactions with their customers?

Having worked on AI projects across various customer touchpoints, AXA Hong Kong's Head of Customer Care Management, Sudesh Thevasenabathy shares real life stories on how organisations can leverage AI to build lifelong customer relationships.


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