Top Skills Contact Centre Agents Need For The Future
Exclusive Interview with HP and Agoda: Future-proof your contact centre agents' skillsets
How to do you future-proof your contact centre agents' skillsets?
With digitisation at contact centres now the norm, it has become
crucial for agents to learn to work hand-in-hand with AI and machine learning
to upgrade their skills to remain relevant and continue serving customers
as efficiently as possible.
Ahead of Customer Contact Week Asia, we asked HP and Agoda what the top
skills needed for their agents in the future are, and how to achieve
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