Exclusive Interview with HP and Agoda: Future-proof your contact centre agents' skillsets

Exclusive Interview with HP and Agoda: Future-proof your contact centre agents' skillsets

How to do you future-proof your contact centre agents' skillsets?

With digitisation at contact centres now the norm, it has become crucial for agents to learn to work hand-in-hand with AI and machine learning to upgrade their skills to remain relevant and continue serving customers as efficiently as possible.

Ahead of Customer Contact Week Asia, we asked HP and Agoda what the top skills needed for their agents in the future are, and how to achieve them. 

Read their answers in our exclusive interview here


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