02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore

Meet the Speakers

Speakers


Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelēz International
Alp Altun
Alp Altun
Executive GM Transformation & Customer Operations - Asia
IAG
Anne Bibb
Anne Bibb
Senior Director, Customer Care
Hilton
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Daniel Edwards
Daniel Edwards
Director Global Operations, Customer Experience Group
Agoda
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa
GSK
Theng Kiat Goh
Theng Kiat Goh
Chief Customer Officer
Prudential Assurance Company Singapore
Michelle Huenink
Michelle Huenink
Director, Customer Service and Support
Microsoft
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Damian Leach
Damian Leach
Executive Director, Head of Real-Time Communications
Standard Chartered Bank
Gina Lim
Gina Lim
Head of Customer Experience
AIG Asia Pacific Insurance
Marcus Lim
Marcus Lim
Assistant Vice President, Head of Customer Service
NETS
Bich Nguyen
Bich Nguyen
Area Head of Customer Service
A.P. Moller Maersk
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Tony Roberts
Tony Roberts
Director of Continuous Improvement and Change
The LEGO Group
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Narumon Songtis
Narumon Songtis
FVP- Retail Customer Relations
Kasikornbank
Chris Lipman
Chris Lipman
Head, Customer Service & Experience
Starhub
Si Guan Yap
Si Guan Yap
Head of Customer Experience
OCBC
Martin Head
Martin Head
General Manager, Customer Support Innovation - Asia Pacific Operations
Fuji Xerox
Thomas Geitzenauer
Thomas Geitzenauer
Head of Global CRM Interaction
Swarovski
Richard Thomas
Richard Thomas
Head of Service Management, South Asia - International Sales and Service
Telstra Enterprise
Jessica Thompson
Jessica Thompson
General Manager Service Business and Government
Australia Post
Elyse Li  李韵思
Elyse Li 李韵思
Head of Customer Happiness Greater China 大中华区客户满意总监
AirAsia 亞洲航空
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Brendan Leece
Brendan Leece
Head of Customer Experience
E.ON

CCW ASIA EXCELLENCE AWARDS ESTEEMED JUDGE


Raj Chaudhuri
Raj Chaudhuri
Director, Customer Fulfillment Network, Global Services Group
American Express
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel
Wasi Abidi
Wasi Abidi
Global Head Unified Communication Infra
Mondelēz International
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Harpreet Ghai
Harpreet Ghai
Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa
GSK
Jarod Ong
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Bich Nguyen
Bich Nguyen
Area Head of Customer Service
A.P. Moller Maersk