18 - 19 March, 2020
Singapore

Meet the Speakers

Speakers


Bart  Taylor
Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Anila Fredericks
Anila Fredericks
Head of Customer Service Operations
Telstra
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Operations
Tokopedia
Glenn Birkelev
Glenn Birkelev
Regional Director & Head of Customer Support – Asia Pacific
Travelport
Sudesh Thevasenabathy
Sudesh Thevasenabathy
Head of Customer Experience
AXA Hong Kong
Kavan Sito
Kavan Sito
Regional Head of Customer Operations
Shopee
Clement Teo
Regional Head of Service Delivery
Aspire Lifestyles
Philip Joseph
Philip Joseph
Chief Officer Customer Experience & Service Operations
Ooredoo Myanmar
Kailash Ramalingam
Kailash Ramalingam
Regional Head, DBS Customer Centre & Service Platforms
DBS Bank
Anjali Kalia
Anjali Kalia
Head of Consumer Connections, APAC
Reckitt Benckiser Health
Anuchit Khamnoi
Anuchit Khamnoi
Head of Customer Service & Community
LINE Mobile
Abhishek Arora
Abhishek Arora
Executive Director, Digital Commerce Automation
Standard Chartered Bank
Ricky Hi
Ricky Hi
Director, Operations
National Dental Centre Singapore
Olga Quiros
Olga Quiros
Director, Customer Operations – Asia Pacific
Expedia Group
Raj Chaudhuri
Raj Chaudhuri
Director, Global Services Group
American Express
Andrew Lim
Head, Regional Contact Centre
OCBC Bank
Michelle  Liew
Michelle Liew
Head, Group Customer Experience & Channel Management (GCXCM), Group Retail Banking
RHB
Diane Magers
Diane Magers
CEO
Customer Experience Professional Association
Martin Taylor
Martin Taylor
Co-Founder & Global Chief Marketing Officer
Content Guru
Vinod Chandramouli
Vinod Chandramouli
Global Head, Pre-Sales & Marketplace
Freshworks
Brent Holland
Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.
Peiru Teo
Peiru Teo
Chief Executive Officer
KeyReply
Sandra Schroeter
Sandra Schroeter
Senior International Product Marketing Manager
LogMeIn
Brandon Penn
Brandon Penn
Head of Market Strategy
Twilio
Sudarshan Dharmapuri
Sudarshan Dharmapuri
Senior Vice President, Product Management
IMImobile
Matan Trogan
Matan Trogan
Director of Sales – Asia Pacific
Kryon Systems
Selvaraj Willing
Selvaraj Willing
Managing Director, Asia Pacific Operations
IWG
Patrick Ong
Patrick Ong
Manager, Solutions Consulting – Southeast Asia
Genesys
Babul Balakrishnan
Babul Balakrishnan
Head of Customer Experience – Asia Pacific
DHL eCommerce
Sunil Pamnani
Sunil Pamnani
APJ Lead, Customer Experience Solutions Sales & Strategy
SAP Qualtrics
Maggie Png
Head of Customer Experience & Design
Ascendas-Singbridge
Arifin Tellegen
Arifin Tellegen
Global Head of Customer Care
Iflix
Vishal Kapoor
Vishal Kapoor
Senior Vice President, Sales & Alliances
Tech Mahindra Business Process Services
Samira Ziba
Samira Ziba
E-Commerce Lead – Lenovo ASEAN Contact Centre
Lenovo
Kath Watson
Head of Transformation & Customer Care – Project Management
AXA Singapore
Jeremy Tan
Jeremy Tan
Director, Call Centre Operations
Marina Bay Sands
Shon Teo
Vice President & Head of Customer Service
SGX
Matt Hartley
Matt Hartley
Head of Asia Pacific Hardware Customer Care
Google
Martin Head
Martin Head
General Manager, Customer Service Excellence
Fuji Xerox
Pascal Gerard Daniel
Chief Operating Officer, Customer Quality - Asia Pacific & Japan
Nokia
GG Kam
GG Kam
Chief Customer Experience Officer
AXA AFFIN Life Insurance Berhad
Arien Faye Alcid-Mendoza
Arien Faye Alcid-Mendoza
Head of Customer Functions
ZALORA PH
Lynette Tay
Lynette Tay
Head of Marketplace Experience
Carousell
Jean Ong
Jean Ong
Head, Global Reservations
The Ascott Limited
Axel Gormand
Axel Gormand
Head of CX Division
BNP Paribas Wealth Management
Chris Lipman
Chris Lipman
Head, Customer Service & Experience
Starhub